Our Training, Coaching and Consulting Programs

Our Training, Coaching and Consulting Programs:

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Outcomes When Implementing

TRAINING CALENDAR 2015

Our unique, practical and highly interactive in-company training programmes can be delivered at your office or at a location chosen by you and on dates of your choice. The courses will be tailored for your organization and can be 1-day, 2-days, 3-days, 4-days or 5-days. All participants will receive a certificate of attendance from the Business School of the Americas in Florida, USA. The fees of our in-company courses depend on the total volume of training you book and on the number of delegates per course. High quality training needs high quality trainers. Our trainers are highly skilled passionate management experts and bestselling authors, with at least 20 years of experience in this field, with at least an MBA or PhD degree from leading accredited universities in USA and Europe.

COURSE DESCRIPTION PER TRAINING
TRAINING LEARNING OBJECTIVES TOPICS COVERED IN THIS TRAINING
  1. Developing executive leadership
This highly interactive training will help you develop and cultivate your leadership skills and overcome weaknesses. You’ll build trust, inspire commitment, conquer challenges, and persuade others to commit to your ideas, inspire top performance from your team, avoid missteps on your way up and become an authentic and visionary leader. Build an executive leadership style that creates trust, sets a clear vision and guides your entire team toward greater performance and profit. Gain insights into the key executive leadership skills and techniques you need to create a winning strategy. Exploring the fundamental concepts of executive leadership • The model of effective executive leadership • Identifying the executive leadership requirements for the 21st century • Defining your Executive Leadership Development Plan • How to align your personal vision with your organizational vision • Developing your leadership style to gain commitment from your employees •                Matching your leadership style to your employees’ developmental needs, etc.
  1. Leadership skills for managers and supervisors
In this highly interactive training supervisors will develop their leadership skills to keep up with evolving management roles and responsibilities. Develop personal effectiveness and empowering your employees. •       Become an effective coach •   Develop interpersonal skills that help you develop teamwork and enhance team performance. •              Become more effective at influencing others. • Accomplish goals. • Hold performance discussions that result in changed behavior and enhanced productivity. How to develop personal effectiveness • How to empower your employees • How to build credibility and trust • Develop effective coaching skills • Decision-making tools for effective leadership • How to apply problem solving techniques to solve actual problems • How to develop team building.
  1. How to enhance the performance and continuity of family businesses
How to manage family businesses effectively in a professional and result oriented way. • How to enhance the competitiveness of family businesses in a sustainable way by putting employees first, customers second and shareholders third. • How to create a climate of trust, harmony, peace, love, passion, integrity and performance within family companies. •               How to transfer leadership of a family business from one generation to the next effectively.

  • How to empower the next generation effectively to carry things forward successfully. • How to draft a successful family charter which sets out the family’s vision, mission, core values, and ethics and align this with the family business’s vision, mission, core values, and corporate governance code of ethics.
Create a climate of trust, harmony, peace, passion, integrity and performance within family companies. • Transfer of leadership of a family business from one generation to the next effectively. • Prevent a crisis of succession. • Empower the next generation effectively to carry things forward successfully.

  • Draft a successful family charter which sets out the family’s vision, mission, core values, and ethics and align this with the family business’s vision, mission, core values, and corporate governance code of ethics.• Develop entrepreneurial leadership skills.
  • Develop an ethical business culture and strengthen corporate governance. • Managing conflicts effectively. • Aligning the family corporate goals with the goals of the siblings.
  1. Authentic governance; Sustainable corporate governance  
How to create conditions for sustainable corporate governance. • How to create a high performance culture in which personal integrity and business ethics are a way of life.• How to develop ethical personal leadership and a highly engaged workforce based on high ethical standards. • Developing and implementing authentic personal governance and corporate governance effectively. • Strengthening your current Code of Corporate Governance.

  • Creating conditions for sustainable corporate governance.
  • Developing a culture in which personal integrity and business ethics is a way of life.
Authentic Governance Model, Authentic Personal Governance, Personal Ambition, Personal Balanced Scorecard, How to develop ethical personal leadership, How to develop personal integrity, Authentic Corporate Governance, Corporate Ambition, Corporate Balanced Scorecard, Corporate Governance, Develop and implement your Code of Corporate Governance effectively, How to develop employee engagement.
  1. Managing your costs effectively
In this highly interactive training you will learn how to identify the various costs associated with your work, determine how to calculate costs and how to manage costs related to your work effectively. • Learn how to identify the various costs associated with your work. • Determine how to calculate costs. • Learn how to manage costs related to your work effectively. Identifying the various costs associated with your work • How to calculate costs • How to manage costs
  1. Effective sales management
In this highly interactive training you will learn to enhance your sales performance and become a more effective sales manager. • How to develop your sales skills. • How to enhance your sales performance. • How to become a more effective sales manager. Sales environment • Effective sales management

  • Best practices in sales skills • Team-building
  • Creative decision-making and problem solving techniques
  1. Effective marketing management
In this highly interactive training you will learn the fundamentals behind successful marketing and learn how to develop the skills and techniques necessary to become a successful marketer. • How to develop an effective marketing plan. • How to apply marketing principles and practices successfully. • How to create customer value, satisfaction and loyalty. The role of marketing • Marketing skills, tools and techniques to identify, evaluate and solve marketing problems. • Marketing plan. • Creative ways to apply marketing principles and practices. • Components of the marketing mix. • Creating customer value, satisfaction and loyalty.
  1. Customer service excellence
In this highly interactive training, you will develop the skills you need to enhance customer relationships and secure competitive advantage through customer service excellence. • Increase customer satisfaction. • Know your customers.

  • Increase your credibility with customers
  • Customer service. • Customer satisfaction. • Managing customer expectations. • Responding effectively to specific customer behaviors. • Creating customer loyalty.
  1. Effective Project Management
Project management is critical to the success of every organization. Industry research indicates that 74% of all projects are over budget or are late. And 28% of these projects fail altogether. Project managers face constant pressure to cut costs, implement projects quickly, and deliver high quality. Without thoughtful planning, execution and monitoring of efforts, organizations will lose business to those that effectively manage their projects. This highly interactive training is designed to help project managers and project members who need project management skills and techniques to execute their projects successfully. Project managers and project leaders will be energized by this practical and interactive course to manage their projects and their project members effectively. • Provide project managers, project leaders and project members with the relevant skills to execute their projects successfully. • Provide them tools and techniques to manage their projects and their project members effectively. Defining project scope •     Understanding the difficulties inherent in project management • Defining project parameters • Project Players • Project Manager’s Role • Project Charter • Risk management • Project Phases and Life Cycle • Project Planning •                Work Breakdown Structure • Project Reporting (Communications) • Monitoring the project’s progress • Demonstrating leadership and communicating effectively to motivate those involved • Tracking the project’s progress and identifying departures from initial goals
10. People management This training will provide managers with the relevant skills to motivate staff and get the best out of their people. Managers will be energized by this practical and interactive course that will develop their people management skills. Each delegate will have the chance to develop their skills. Delegates will also have the opportunity to reflect on their team and how they can implement the material covered in their management role and create a climate of trust, harmony, passion, integrity and performance within the company. The Management Role •    Getting the Best Out of People • Goal and Objective Setting• Overcoming Delegation Problems • Staff Motivating and Performance • Communicating to the Team •                Giving Individual Feedback • Managing Effective Team Meetings • Monitoring and Controlling Staff Performance • Conducting Appraisals Successfully

  • Successful Coaching.
11. Human resource management & effective talent management In this highly interactive training you will learn what HR’s role is as a vital contributor to your organization’s success and develop strategies to attract and retain top talent. You will also analyze HR issues and learn about the characteristics of an effective compensation system for your organization. You will also learn about career development, succession planning, employee retention strategies, and employee development. Role of HR • HR Function • Employment Process • Compensation • Performance Management • Benefits • Organizational and Employee Development
12. Effective performance appraisal and evaluation In this highly interactive training you will develop the skills you need to work effectively in a team and enhance team performance and creativity. • Achievement of organization goals and strategies. • Improved staff morale. • Performance improvement. • High performance culture. • Build a climate of openness and trust. Performance management • How to formulate goals/objectives, key performance indicators, competencies, and performance standards. • Performance interviewing skills • Planning and preparing for the appraisal. • Conducting the appraisal • Identifying training and development needs.
13. Effective teamwork In this highly interactive training you will develop the skills you need to work effectively in a team and enhance team performance and creativity. • Conduct effective and productive team meetings • Communicate effectively and share thoughts and share ideas • Resolve conflicts and create buy in for new ideas • Be an effective team leader • Develop a high team performance Effective and productive team meetings • Communicating and sharing thoughts & ideas • Leading teams • How to be an effective Team Leader • Creativity Techniques • Decision Making
14. How to conduct effective meetings Meetings are expensive. This highly interactive will help you organize effective meetings that save time and increase productivity. We’ll provide you tools to measure and continuously improve your meeting process. We will also give you real-life examples, practical methods, exercises and techniques you can put to work immediately. • Conduct productive and effective meetings. •               Have effective discussions and make effective decisions. • Reduce much meetings cost. Tools to measure and continuously improve your meeting process. • Real-life examples, practical methods, exercises and techniques.• Defining and creating effective meetings • Preparing agendas

  • People skills • Effective discussions and decisions.
15. Time management In this highly interactive training you will learn to be goal oriented, set priorities, schedule your time more effectively, and stay on track, so that you can be more effective and productive. • How to set and accomplish goals. • How to set priorities, schedule your time more effectively, and stay on track. • How to improve concentration and efficiency. •                How you can be more effective and productive. • How to create and recharge positive energy. Personal BSC • Personal time-wasters • Dealing with self-distractions and interruptions • Increasing productivity • Balance life and work
16. Creative problem solving & decision making In this highly interactive workshop you will learn how to use various creative problem solving and decision making tools and techniques effectively. You will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. You will also develop problem solving skills.• How to systematically solve problems and decide on appropriate solutions. • Use methods and tools to discover the underlying cause of a problem. •             Use creative thinking techniques to generate possible solutions to problems. • Use decision making techniques. • Create an action plan to implement appropriate solutions. Creative problem solving and decision making tools and techniques. • Methods and tools to discover the underlying cause of a problem. • Creative thinking techniques to generate possible solutions. • Decision making techniques. • Action plan to implement appropriate solutions.
17. Developing effective communication and interpersonal skills This highly interactive training will help you develop and cultivate your communication and interpersonal skills in order to achieve success in your business practice and projects. • You will develop your interpersonal and communication skills to ensure clarity and understanding when dealing with others and maximize your business interactions to achieve your goals. • Develop and cultivate your communication and interpersonal skills in order to achieve success in your business practice and projects. Communication process • Nonverbal and Verbal Skills • Interpersonal communication • Communication Strategies to Help You Achieve Your Goals • Managing Conflict
18. Effective strategic planning In this highly interactive training you will learn how to develop your corporate ambition, objectives, metrics and strategies and implement these effectively to become a high-performance organization. • How to develop your corporate ambition, objectives, metrics, and strategies effectively. • How to become a high-performance organization. Strategic planning process • Your organizational ambition • SWOT analysis • Defining your competitive advantage • Strategic planning execution
19. Performance management; Human Performance Scorecard In this highly interactive training you will learn how to work in a more result oriented way with the Balanced Scorecard • Improve customer satisfaction and employee satisfaction • Develop maximum personal growth in your employees   • Improved employee performance and bring about the maximum personal development of employees through effective talent development • Reduce costs and waste, and enhance labour productivity• Stimulate greater commitment at work • Achieve breakthrough performance and enjoy work more. Fundamentals and Concepts of the Corporate Balanced Scorecard and Personal Balanced Scorecard • Continuous personal improvement • Aligning Personal and Corporate Balanced Scorecard • Rollout of the Balanced Scorecard on all organizational levels • Effective Talent Management •Managing Change effectively
20. Personal leadership branding In this highly interactive training you will learn how to build a powerful personal leadership brand, develop credibility, build a solid reputation, enhance your personal performance, position yourself effectively, and put you above your competitors. • Implementing a powerful personal & corporate brand • Developing authentic personal leadership • Enhancing your sales performance • Positioning yourself effectively. Personal & corporate branding, authentic personal leadership, develop your vision, develop your personal BSC, implement your brand, develop personal integrity, aligning your personal brand with your corporate brand, become a personal brand coach, social media marketing.
21. Leadership coaching In this highly interactive training you will learn how to become an effective leadership coach, enhance your personal effectiveness and deliver peak performance, and: • Establish an effective mentoring and coaching programme in your organization. • Coach your employees to utilize their talents effectively. • Develop employee engagement • Create work-life balance. • Create conditions for trust and a real learning organization. • Bring about the best fit between employee’s and organization’s objectives and create lasting conditions for self-guidance, inner involvement, commitment and enjoyment at work. Authentic personal branding model, coaching framework, personal brand coach core competences, coaching skills, how to coach your employees, ambition meeting.
22. Become a certified personal coach Our coaching certification process confirms your authentic personal coaching education, continuing professional development and commitment to the highest ethical standards. Our coaching framework will help you to create a brand that builds a trusted image of yourself and will help you enrich your relationships with others, master yourself, unlock your potential, and develop self-esteem. Authentic personal coaching model, coaching framework, personal brand coach core competences, coaching skills, how to coach your employees, ambition meeting.
23. Change management; managing high performance organizational change effectively   In this highly interactive training you will learn how to create and sustain an effective high performance culture based on our effective leadership and a worldwide and Harvard Business School endorsed holistic change management methodology. Developing ethical leadership, redefining your corporate strategy/ambition, developing an ethical business culture and strengthen corporate governance.You also will learn how to enhance workforce productivity to meet world class standards. Our change management system energizes employees and stimulates engagement, commitment, integrity, and passion within the organization. They work smarter and focus on activities that create value for clients. A shared understanding of what is culture, what is the current reality of your company culture, what must be changed and how to be changed effectively. • How will executives support the business change or strategy successfully, with new ways of working and organizational culture training. • How to implement and manage organizational change effectively, and what new ways of working are needed. • Teach and practice change leadership and personal skills that make it easier to foster buy-in to change across the organization.
24. Enhancing employee engagement and workforce productivity In this highly interactive training you will learn how to create an optimal fit between personal and corporate objectives • How to increase employee retention • How to improve individual & corporate performance • How to create and sustain an effective high performance culture. This will result in increased employee engagement and retention and enhanced workforce productivity, based on satisfied workers. Total Performance Scorecard, personal balanced scorecard, corporate balanced scorecard, aligning personal and corporate scorecard, linking this with effective talent management.
25. Social media marketing                                     Social media marketing is now one of the most important of the digital marketing channels. This highly interactive training will help you how to plan and manage your communications and marketing through the rapidly emerging and influential social networks including Facebook, Twitter, LinkedIn and Google. You will get techniques and tools to harness the opportunities provided by best practice social media marketing and online PR. You will learn how to generate more connections, build relationships with customers and enhance your profits. • Gaining more attention through social media networks. • Plan and manage your communications and marketing through social networks. • How to use social media marketing to increase your online traffic, build your business and develop your personal corporate brand. Personal branding • Corporate branding • Social media techniques and tools • Social networks including Facebook, Twitter, LinkedIn and Google

  • Build your business with social media • Case studies of businesses that are using social media effectively to build customer communities and manage their online brand.
26. Corporate branding Branding is more important than marketing and sales. This highly interactive training will help you how to create a powerful, authentic, and memorable corporate brand identity that builds a trusted image of your company. You will also learn how to build credibility and a solid corporate reputation • put your company above your competitors • position your company effectively • build a strong reputation, develop an effective image of your company. Building and implementing a distinctive, and compelling corporate brand.• Corporate branding model •  Corporate ambition • Corporate brand • Corporate BSC • Building your business with social media.
27. Implementing and managing Total Quality Management successfully; continuous process improvement This highly interactive training will help you how to • use the tools and techniques in the context of Total Quality Management. • develop your interpersonal communication skills and apply them to all aspects of your work. • effectively work as a team and how to coach teams successfully. • improve the customer orientation of your organization. •   execute improvement processes in a multidisciplinary and structured manner in order to solve organizational problems in a systematic way.• successfully organize the implementation of TQM. • deal with resistance to change. Defining Total Quality Management • Principles of Total Quality Management • Customer focus • Techniques used in Total Quality Management; Interpersonal communication, Teamwork, Process improvement, Benchmarking, Cause and effect, Measurement, Cost of quality • Implementing Total Quality Management effectively; Principles into Leadership, Commitment and involvement, Organizational culture, Change management • Organization of Total Quality Management
28. Implementing and managing Lean Six Sigma successfully In this highly interactive training you will develop the skills you need to eliminate waste and for addressing the primary concerns of manufacturing and service in a more sustainable and humanized way. You will be able to design, implement, and deploy customer and human focused Lean Six Sigma initiatives in your organization. • You will be able to manage your Lean Six Sigma project successfully. • Learn techniques to create conditions for a real learning organization and a high performance culture. Lean Six Sigma concepts and philosophy • Lean Six Sigma metrics • Lean Six Sigma deployment

  • Lean Six Sigma tools and techniques • Lean Six Sigma certification programs.
29. Human Lean Six Sigma Green Belt, Black Belt and Master Black Belt Certification This training facilitates corporations in reducing variation and eliminating waste in a sustainable way based on our unique TPS-Lean Six Sigma Methodology. We show you how to implement TPS-Lean Six Sigma and reduce process variation in everything you do. By reducing variation, your organization can significantly reduce cost, improve cycle times, eliminate customer complaints, and drastically improve your corporate bottom line. This powerful program will provide participants with the proven TPS-Lean Six Sigma tools and techniques, plus practical experience to catapult their organization toward “World Class” status. Integration of Lean and Six Sigma Process Management Techniques and concepts using the DMAIC (Define-Measure-Analyze-Improve-Control) methodology – Integration of Lean Six Sigma and Human Lean Six Sigma using the Total Performance Scorecard Methodology -Strategic Process Improvement – Process Analysis and Management Tools – Understand Six Sigma Management – Develop the ability to solve a problem using the Lean Principals & DMAIC methodology – Understanding Value Stream, Charting, creating QFD, DOE, Kaizen, plus much more
30. Developing female entrepreneurial leadership To become successful as a women it’s important to be your own brand and to become the CEO of your life. By way of this interactive and practical workshop we will offer you an advanced breakthrough formula and a new blueprint to build, implement, maintain, and cultivate an authentic, distinctive, and memorable authentic female entrepreneurial leadership brand, which forms the key to enduring personal success. You will learn how to build a powerful personal entrepreneurial leadership brand, develop credibility, build a solid reputation, enhance your personal performance, position yourself effectively, and put you above your competitors. Personal branding, authentic personal leadership, develop your vision, develop your personal BSC, implement your brand, develop personal integrity, aligning your personal brand with your corporate brand, become a personal brand coach, social media marketing.
  • Please fill out the registration form below.


    Innovation University of Silicon Valley

    12 S. First St. Suite 203, San Jose, CA 95113, USA

    Tel: +1-786-537-7580 | info@iusv.university | http://www.iusv.university

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